Terms & Conditions

OTCABS is a platform enabling an  inter-city road commute option to Customers.

  1. GENERAL CONDITIONS TO USE OTCABS:
    • OTCABS enables Customers to book entire Vehicle of cab/taxi operators (such cab/taxi operators hereinafter referred to as “Car Offeror”, as the context may so require).
    • OTCABS may be used by Customer for inter-city travel on exclusive basis by booking the entire Vehicle of cab/taxi operator. Customer using for the purpose described in paragraph 1.2 shall be referred to as “Exclusive Car Traveler”.
    • For the purpose of these OTCABS booking terms, the term “Vehicle” means a car which a Car Offeror is legally authorized to operate and for which the Car Offeror has all the requisite licenses, approvals, insurance and permits from appropriate authorities, valid and subsisting through the inter-city journey consummated or proposed to be consummated using OTCABS (“Trip”).
    • It is mandatory for all Customers booking a Trip to carry a valid photo-id proof during the Trip. In case Customer identity does not match with the details provided by such Customer at the time of booking the Trip, Car Offeror may, at its discretion, deny boarding of Vehicle to such Customer.
    • On the completion of a Trip, Company recommends that Customer provides a rating for Car Offeror.
    • While the Company currently provides OTCABS without any charge, it reserves the right to charge convenience fee or other such charges for services rendered to Customers through the OTCABS.
    • As per the Government Regulation from July-2017, 5 % GST is applicable on Private Car Travellers. Therefore, the customized bill for Private Car Traveller will constitute “Cost Contribution” + 5% GST
  1. LUGGAGE POLICY
    • COMPACT : Compact can seat upto 3 passengers and can accommodate up to 2 small bags.
    • SEDAN : Sedan can seat upto 3 passengers and can accommodate up to 2 small bags or 1 large bags(Width x Height: 21 inch x 14 inch, Capacity: 5 L)
    • SUV : Suv can seat up to 5 passengers and can accommodate up to 2 small bags or 2 large bags(Width x Height: 21 inch x 14 inch, Capacity: 5 L)
  1. USE OF SERVICES:
    • Subject to provisions of the paragraphs 2.2 and 2.3, if a Customer cancels the Trip then Customer shall not be entitled for any refund.
    • Customer shall be entitled to partial refund if the cancellation is requested by Customer on OTCABS before the agreed commencement schedule of the Trip (irrespective of the pick-up time) in the following manner:-
    • OTCABS cancellation charges will depend upon the route for which you are booking the car.
      1. For existing booking, Please refer to booking voucher sent over an email to check the cancellation charges applicable on your existing bookings.
      2. For new booking, To check cancellation charges that will be applicable on your new booking, please refer to Terms & Conditions mentioned on your booking review screen.
        If Customer sees the Car Offeror and Vehicle details in the ‘My Booking’ section at the time of cancellation then the cancellation charges will apply per the schedule above. If Customer doesn’t see the Car Offeror and Vehicle details in ‘My Booking’ section then there shall not be any cancellation charges levied on Customer for canceling the Trip.
    • Car Offeror is obligated to commence the Trip and/or receive the Customer from the respective boarding point within a period either equivalent to 10% of the total estimated journey time or forty five (45) minutes, whichever is less, of the scheduled pick up time. On the failure of Car Offeror to honor the above stated timelines, Customer may cancel the Trip and request full refund of its Cost Contribution; provided, such refund request has been made to OTCabs Customer Care team at +919876032217, within four (4) hours of the scheduled pick up time of such Customer. If Customer fails to request refund within four (4) hours of the scheduled pick up time, Trip shall be deemed completed and result in forfeiture of the Cost Contribution without any refund rights to Customer.
    • Cost Contribution shall be inclusive of interstate taxes, passenger taxes or any other applicable levies, however
      1. “Toll Charges” can be paid directly to the driver during journey at Toll Booth.
      2. During Pickup & Drop, Airport entrance fee & Parking Charges will have be to paid in cash directly to the driver at the time of journey.
      3. Waiting time is upto 45 minutes for outstation trips & 15 minutes for local trips. However, It is recommended that Passenger should reach boarding point 10 minutes early to the start time.
      4. Your booking amount is valid for estimated distance(shown in app) between source & destination provided by you. In case actual kms exceed on road as per odometer readings, you’ll be charged for additional kms at ₹ 10/km for Sedan & Hatchback and at ₹ 12/Km for MUV/SUV (Payable in cash to driver). Traveller shall pay the charges in cash to the driver directly. You are requested to ensure Zero in Odometer before starting journey.
      5. For pickups happening after 10 PM until 6 AM, additional night charge of ₹ 250 will be applicable (Payable in cash to driver). Additional wait time charges may apply if driver waits for more than 45 minutes.
    • Company shall have no obligation to manage or schedule any Trip and it shall not, at any time, have any right, title or interest in any Vehicle on offer vide OTCABS. Customer using OTCABS unconditionally acknowledges that it shall have no right to initiate any claim against Company for any issue related to the Trip including but not limited to, cancellation of Trip before or during the Trip, last minute changes, any act or omission of Car Offeror or Co-Travelers and/or any unsatisfactory, delayed or failure of performance by the Car Offeror.
    • Once a Trip is booked by Customer, changes in departure time, boarding or dropping points are not permitted.
    • Exclusive Car Travelers are required to take note and abide by the total count of travelers that are allowed to board the Vehicle as listed on the offer/vehicle details page. On the contravention of the said condition Car Offeror may deny boarding to such additional travelers.
  1. LIMITED USE OF SERVICES ON OTCABS:
    • Customer undertakes that it shall not use OTCABS in any manner, which could damage, disable, impair or interfere with other Customers’ right to use and/or enjoyment of OTCABS or cause any damage to or hamper the business or reputation of the Company. Customer shall refrain itself from obtaining or attempting to obtain any information through any means which is not intentionally made available or provided to it for or through OTCABS.
  1. OBLIGATIONS OF CUSTOMER:
    • Customer hereby covenants that:
      1. the Trip is undertaken in its personal capacity in accordance with its need and OTCABS shall not be used for profit making in any commercial context;
      2. it shall not use OTCABS for any purpose which is unlawful or illegal under the applicable laws;
      3. it shall arrive on time at the appointed pick up point as mutually agreed with Car Offeror;
      4. it shall maintain and ensure good and humble conduct with Car Offeror during the Trip and on failure to do so, Car Offeror may require such Customer to disembark the Vehicle without any refund rights to such Customer;
      5. it shall not ask Car Offeror to violate any traffic/city police and/or government rules or other applicable laws for any reason whatsoever;
      6. it shall not coerce Car Offeror to overload the boot space of the Vehicle with its luggage;
      7. it shall, prior to commencement of Trip, check and agree with Car Offeror on dimension/weight of the luggage that can be accommodated in the boot space of the Vehicle. On the contravention of the said arrangement between Car Offeror and Customer by Customer, Car Offeror may deny boarding to Customer.
  1. USAGE OF OTCABS
    • Company strives continuously to make its Customers’ everyday travel hassle free, therefore, certain measures are taken by Company to keep its Customer community clean and away from any malpractices. Company has found some Customers trying to abuse the system in the past by indulging into fraudulent activities and misuse the various promotional activities run by Company. This hampers the genuine Customers in a big way which is strictly against Company’s policies. Any violation by Customer may result in termination of Customer’s account from the Site for a definite period or permanently or any other action that Company deems appropriate. Customers are advised to refrain from:
      1. Creating multiple user accounts with same email address to abuse promotional discounts offered by Company, using fake email addresses, using mobile number associated with one account on multiple devices; and
      2. Indulging in fraudulent transactions to earn promotional amount within the friends/family/closed group, without actually travelling, and defeating the purpose of introducing the referral codes.
    • Company reserves the right to validate any Trip completed by a Customer using OTCABS. In case any Trip completed by Customer is found to be fraudulent in nature, Customer may be liable to a penalty in their next Trip. Decision of Company on nature/amount of penalty in this regard shall be final and binding on Customer.

 

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