General

What is OTCabs.com ?

OTCABS.com is an online car rental booking portal. We provide you a wide range of cars
for selection (Sedan, SUV, Tempo, Luxury) to suit your needs. So whether you want car for
Outstation / MulticityReturn, One Way Drop,Airport Pickup or Drop, Local travel, just
visit otcabs.com and book it.

 

Registration Related

Do I need to register to avail the service ?

No, you are not required to register yourself for just booking a cab. But we need your
contact number, pick up address and other basic details to serve you better so once you
provide these details your account is created automatically and next time you can choose
existing customer option.

 

Booking Related

How do I book on OTCabs.com ?

You can either book online through our mobile responsive website www.otcabs.com or may
call at +919876032217.

How can I cancel my booking with OTCabs ?

You may cancel your booking at anytime. Bookings cancelled within 24 hours of pickup time will incur a cancellation fee that will be charged to your account. If you cancel your booking greater than 24 hours before your pickup time, the booking may be cancelled at no charge.
Please DO NOT CALL the helpdesk / reservations desk for cancelling bookings as these bookings cannot be cancelled by the representatives. You need to login to your account to cancel your booking.

How can I get a bill/receipt for my trip ?

Invoices are automatically generated and sent to you by email for every trip that you complete with us.
If you have lost your invoice email or cannot find it your invoice can be retrieved by logging in at www.otcabs.com. Go into the My bookings section, select history and you can generate the invoice/receipt for any past trip.

If I’m hiring a car from OTCABS. In the kms quoted on my fixed quote can I use the car for local travel before I leave the city ?

OTCABSspecializes in intercity / outstation transportation services all over India. Each state has different rules and requirements for use of tourist vehicles. In addition, there are restrictions placed on where tourist vehicles can travel to based on rules set by local unions or city ordinances.

All vehicles you hire are quoted with a fixed amount of kms associated with the exact itinerary listed in your confirmation. Usage of the vehicle outside of the documented itinerary and/or beyond the listed kms may be subject to additional charges. Your use of the vehicle is limited to the activities that are clearly listed on your booking confirmation (booking contract)

Example 1: If you are traveling from City A to City B and back, then you may use the vehicle to leave from City A, goto City B, travel within City B (as long as its within the quoted kms) and return back to City A.

If you wish to make short trips outside of City B to points of interest or tourist sites in towns/cities neighboring to City B, this needs to be first clearly listed in your trip plan. If its not listed in your trip plan this activity is not included and will be chargeable as extra. The rate per km that gets billed will be higher for hilly roads vs flat terrain

Example 2: If you are taking a one-way transfer from city A to city B, then you can only take the vehicle from your pickup address to your drop address. Any intermediate pickup points (pick a friend, drop a friend etc) will need to be specified in your booking confirmation (booking contract) and would be separately billable if not listed on the contract.

We care for our customers and work hard to meet all your requests. We want you to have a special trip or vacation. Simply give us a call and we will work with you provide you the best solution for your needs.
For all queries, please contact us at info@otcabs.com or simply call our help line

Example 3: If you are hiring a vehicle for a round trip from City A to to City B and back to City A, you must let us know if you desire to use the vehicle for local sight-seeing in City A (city of departure). We need a clear itinerary of your plan so it can be documented & communicated to the driver

Any use of the vehicle outside of what is documented in your trip itinerary is considered unauthorized and may be subject to additional charges.

 

Payments Related

How do I pay for the service ?

You can pay an advance or full amount online (generally 15% of the estimated cost) by Net
Banking, Debit / Credit card or Wallet and the rest if any you can pay directly to the driver
after completion of the trip.

Is the online payment secure ?

Yes, the online payment done on otcabs.com is completely safe and secure. We have tied
up with pay u money (India’s leading online payment gateway) which uses Verision certified
security infrastructure to ensure that your online payment is completely safe. As a company
policy we don’t store any card details.

 

Others

Does otcabs.com offer services to corporates ?

Yes, we offer car rental services to corporate. Please send your corporate queries to
info@otcabs.com and we will revert at the earliest .

Does otcabs.com offer services to travel agents ?

Yes, we offer car rental services to travel agents. Travel agents can register with us to book
car rental services for their customers through otcabs.com. Please mail us at
info@otcabs.com and we will revert at the earliest .

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